EasyRose Cooking Equipment

Return Policy Overview:
- We offer a 30-day money-back guarantee on all products.
- Warranty period for new units: one year; refurbished units: three months.
- Customers may return unsatisfied merchandise within 30 days of purchase.
- Contact customer service at 510-838-5973 to request a return.
Return Process:
- Free returns on all products.
- Contact options:
  - Customer contact phone number: 510-838-5973
  - Company contact phone number: (800) 960-7618
  - Customer contact emails: sales@hakkabrotherscorp.com , a@hakkabros.com
- If return accepted, a return shipping label and instructions will be provided.
- Items sent back without requesting a return will not be accepted.
Damages and Issues:
- Inspect order upon reception.
- Contact immediately if defective, damaged, or wrong item received.
Exceptions and Non-Returnable Items:
- Certain items cannot be returned:
  - Perishable goods, custom products, personal care goods.
  - Hazardous materials, flammable liquids, or gases.
  - Sale items or gift cards.
Exchanges:
- Return the item, then make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
- EU customers have 14 days to cancel or return orders without justification.
- Items must be in original condition, with proof of purchase.
Refunds:
- Notification upon receiving and inspecting return.
- Refund issued to original payment method within 10 business days.
- Contact sales@hakkabrotherscorp.com if refund delay exceeds 15 business days.

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