FAQs

Normal business hours: Monday through Friday, 9:00 am to 5:00 pm PST.
Pickup hours: Monday through Friday, 9:00am to 5:00pm PST.
Online customer support hours: 24 hours a day

We accept orders via website, telephone, mail and fax. To order by phone, please contact our Customer Support Center at 510-838-5973. You can mail or fax orders from our catalog.

Please contact our customer service department at 510-838-5973 to make changes to your order.

Please email order@hakkabros.com or call our Customer Service Team: 510-838-5973 (Monday-Friday 9am-5pm PT).

Sales tax is subject to local and state laws.

When you're on the screen that says "Checkout," there will be a space that says "Enter promo code." Make sure to enter "Apply Promo Code".

Some of our products: Food Mixer, Dough Mixer, Oven, Meat Bowl Cutter, Potato Peeler And Washer, Food Dehydrator, Smoker Grill, require additional shipping due to the weight and/or size of the product.

Customers outside the US have the option of shipping via UPS or USPS (United States Postal Service). Shipping is based on the actual weight and dimensions of the package. Shipping costs paid to Hakka do not include any fees or charges that may be incurred such as: customs fees, border fees, duties or brokerage fees. Please contact our Customer Support Team for details Customer Service: 510-838-5973 We have warehouses in China, US, UK

Hakka offers a 30-day money-back guarantee. If you are not satisfied with your Hakka product, please contact us to discuss a return. Shipping charges are non-refundable. Customer Service hours are Monday through Friday, 9:00am to 5:00pm PT at 510-838-5973.
Note: Our brand new products offer 30-day return guarantee, one-year warranty; refurbished products offer 30-day return, three-month warranty

Please use the tracking number emailed or contact Customer Service at 510-838-5973.

Please contact our service team, they will be happy to assist you. Open Monday-Friday 9am-5pm PT. Call 510-838-5973 or email sales@hakkabrotherscorp.com.

Please email order@hakkabros.com or call us toll-free at 510-838-5973. Our customer service representatives and service technicians will be happy to assist you.

We offer a full line of replacement parts for most of our products. There is a huge selection on the website (not all parts are available online). If you are unable to find the correct part, please contact our parts and service team at order@hakkabros.com or call 510-838-5973.