30-day money-back guarantee
We do our best to make sure you are satisfied with every purchase. However, if any item does not meet your expectations, you may return it to us within 30 days of purchase for a refund or replacement.
What do we cover?
We offer a 30-day money back guarantee on all our products. Note that the warranty period is one year for new machines and only three months for refurbished machines.
How to return an unsatisfactory product
Customers can return any unsatisfactory items within 30 days of purchase. If you wish to return an item, we recommend that you first contact our customer service team at 510-838-5973 to request a return.
Most of our products come with free shipping (individual products will be charged shipping based on size or weight)
Please Note: We have free returns within 30 days. However, Canadian customers need to bear the customs duties, and the customs duties are not refundable.
Orders placed after 12:00 PM EST will begin processing the next business day. Orders received after 12:00 noon ET on Friday will begin processing the following Monday or the next business day if Monday is a holiday. This affects Priority, Next-Day, and Next-Day shipping methods.
Standard Ground Shipping
Orders shipped via UPS will leave our facility the same day (if ordered by 12:00 PM EST), will be shipped via UPS, and will be delivered within 1 business day.
We can expedite shipping, please contact customer support: 510-838-5973
Most of our products have free shipping (individual products may be charged based on size or weight).
Customers outside the US
Please click chat to contact us directly or call customer support: 510-838-5973
We have warehouses in China, US, and UK.
If you want to order our products in large quantities, please click Chat to contact us, we will give you the best price
We have warehouses in China, the US and the UK for easy delivery
Hakka has its own factory. Since its inception, with the spirit of continuous innovation and customer service, it has gradually become a hotel kitchen equipment and various A professional manufacturer of food machinery. We provide all kinds of western kitchen equipment for hotels, various food processing machines, and provide commercial and household types. Our products are distributed in more than 100 countries, and now we are gradually becoming one of the most comprehensive food machinery suppliers in the world.