Amazon Management（CHINA）

Return Policy Overview:

• We offer a 30-day money-back guarantee on all products.
• Warranty period for new units: one year; refurbished units: three months.
• Customers may return unsatisfied merchandise within 30 days of purchase.
• Contact customer service at 510-838-5973 to request a return.

Return Process:

• Free returns on all products.
• Contact options:
  • Customer contact phone number: 510-838-5973
  • Company contact phone number: (800) 960-7618
  • Customer contact emails: sales@hakkabrotherscorp.com, a@hakkabros.com
• If return accepted, a return shipping label and instructions will be provided.
• Items sent back without requesting a return will not be accepted.

Damages and Issues:

• Inspect order upon reception.
• Contact immediately if defective, damaged, or wrong item received.

Exceptions and Non-Returnable Items:

• Certain items cannot be returned:
  • Perishable goods, custom products, personal care goods.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

Exchanges:

• Return the item, then make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

• EU customers have 14 days to cancel or return orders without justification.
• Items must be in original condition, with proof of purchase.

Refunds:

• Notification upon receiving and inspecting return.
• Refund issued to original payment method within 10 business days.
• Contact sales@hakkabrotherscorp.com if refund delay exceeds 15 business days.